Student Services

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AGE offers a range of student services.  These include Administrative Services, Disability & Disadvantage Support Services,  Learning Support Services including English Language Learning Support and Counselling.

 

A wide range of information is also provided in the Student Handbooks about life in Melbourne and how to access everything from accommodation and medical care, to making friends, spiritual support, legal aid and information about working while you’re on a student visa.  

 

Administrative Services

AGE’s administrative team can support you with answers to day-to-day enquiries about submitting forms and applications, fees, enrolments, timetables and important dates.  If you need to access other support staff about sensitive or confidential matters (e.g. the Disability Liaison Officer (DLO)), they are able to provide you with the private email addresses to contact or have the staff member contact you privately.  The team can also provide support to you by providing information about how to access other independent services that you may need while in Melbourne. 

You can contact the team on support@guildmusic.edu.au 

 

Learning Support Services

The Learning Support Officer is your first point of contact for any support needs related to your studies, including access to English Language Support Services.  All of AGE’s courses are delivered in English and our staff are aware that at times students may need additional assistance.  You can email the Learning Support Officer with questions to make an appointment or attend one of the seminars or workshops on offer that relate directly to your situation. 

 

Disability Services

AGE promotes inclusion and educational access for people who experience disability or social disadvantage. We work together with students, their caregivers, medical practitioners, NDIS support or social workers to provide a study experience with opportunities and choices that empower them to achieve their full potential and embrace student life.  

We welcome AGE students whose study or participation in student life is being impacted by a condition that lasts longer than six weeks (e.g. disability, health or mental health condition, or social disadvantage) that impacts their ability to access their studies, to use our services to create an Education Access Plan(EAP).

 

The range of students who can access an EAP is large, and the definition of 'disability' under the Disability Discrimination Act 1992 (Cth) is broad, including permanent or temporary physical, intellectual, sensory, neurological, learning disabilities, mental health conditions and some health conditions that might not usually be thought of as disabilities.

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If you would like to speak to our Disability Liaison Officer (DLO), please email support@guildmusic.edu.au  and they will be in touch with you within a few days during term time. 

 

For students with a disability that would like to develop an EAP prior to their studies, please be in touch as soon as possible after you receive your CoE to start this process as some required documents can take a while to secure. 

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If you would like to know more about Education Access Plans, please read our Disability and Disadvantage Support Services General Information Brochure 2024 .  This document is compatible with “Read-to-Me” apps for the visually impaired. 

 

Counselling Services

For students who are struggling with balancing work, family and study requirements, having difficulty adjusting to a new culture, working through grief, dealing with family, financial or medical issues or another area that may negatively impact on mental health or ability to study, AGE can provide a referral to Tonic Psychology. Students can request a referral to counselling using the student request form sent to the Registrar(or equivalent officer) (support@guildmusic.edu.au). This is a limited service, provided free of charge as a Student Assistance Program and is completely confidential. It will not be mentioned to AGE staff, family members or other students if you choose to make use of this service.  Details of what you speak about will not be disclosed to AGE. 

Services Provided by Tonic Psychology

When you access Tonic Psychology, you will speak with a qualified, experienced counsellor across a range of issues including:

• Study, work and personal stress

• Homesickness and transition to life in Australia

• Personal and workplace relationships

• Emotional difficulties

• Communication and relationship tension, conflict and breakdown

• Sexual harassment and sexual assault

• Grief and loss

• Sleep and fatigue

• Gambling, drug, alcohol and other addictions

• Anger and violence

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Immediate Support 

For immediate support anywhere in Australia you can also contact Beyond Blue (phone, chat online and email services available). In an emergency, Lifeline provides 24-hour telephone and online chat crisis support.

 

Sexual Harrassment and Sexual Assault Info

Sexual Harrassment and Sexual Assault are not something that any person should ever have to deal with alone.   It is never the victim’s fault.  

 

AGE has zero tolerance for these behaviours and we want every student and staff member to feel safe at all times.  We are committed to supporting students and staff affected by sexual assault or harassment, regardless of where and when it takes place. 

 

If you are experiencing sexual assault or sexual harrassment and want to access AGE’s support services, you can email support@guildmusic.edu.au and ask to be contacted by the DLO.  You do not need to give any reason and you will be contacted privately.  You can also speak to any staff member withwhom you feel comfortable and they can contact the DLO on your behalf.  

 

Any communication with the DLO is confidential.  All reports of sexual harassment and/or sexual assault are treated in the strictest confidence and privacy.  You will not be forced or coerced to do anything with which you are uncomfortable but we will endeavour to support you as best we can.  

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Non-Urgent reporting to the Police can be made  by Calling 131 444 

Online reports can be submitted via the Victoria Police Website Online Form

 

You can read more about Sexual Offences on the VIC Police Website here.

 

 Other Important External Numbers and Resources Inclue:

 

National telephone line for victims of sexual assault and family violence (available 24 hours)

1800 Respect (1800 737 732) 

 

Sexual Assault Crisis Line (24 hours) 

1800 806 292 

 

Victims of Crime Help Line (7 days, 8am11pm) 

1800 819 817

 

e-Safety Commissioner Child Protection Service DHHS (24 hours)

131 278 

 

Safe Steps Family Violence Response Centre (24 hours) for women and children 

1800 015 188 or 9322 3555 

 

Kid's Help Line 

1800 551 800